PAYMENT METHOD
MasterCard, Visa, American Express, Discovery and check/debit cards (with a Visa/MasterCard logo) are accepted. Credit cards are charged at the time the order is placed. We do not ship COD.

OUR URBANDIGGS GUARANTEE
We are a company fully committed to serving you and your customers. While we take great strides to ensure the highest quality, should any problems arise given normal use of our products we will fully guarantee your satisfaction. Manufacturing defects will be repaired or replaced.

CLAIMS AND RETURNS
Please open and inspect your merchandise promptly. Claims of shortage or damage must be made within 5 business days of receipt of shipment. Returns must be pre-authorized and are subject to a restocking fee of 15%

PRINCIPLES WITH PROFIT
10% of our profits are donated to The Milo Foundation an established 501(c)(3) nonprofit, no-kill organization providing an alternative for homeless pets throughout Northern California (www.Milofoundation.org)